Returns & Exchanges
At TONI&GUY SHOP, we want you to be completely satisfied with your professional hair care purchase. If you are not happy with your order, you may return unopened and unused products within 30 days of delivery for a full refund.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive a Return Authorization Number.
Prepare Your Package
Securely pack the unused products in their original packaging, ensuring all seals are intact to meet our hygiene and safety standards.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing